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Did not get promo pack.

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Did not get promo pack.

Messagede Nobrakes88 » Lun Nov 26, 2018 12:13

App Version : 2.9.21
Mode: Pro
Device: LGE LG-H990
OS: Android OS 7.0 / API-24 (NRD90M/1732123393602)
My username is: chikscch@gmail.com
Where did I encounter a problem: In-app purchase

The problem you encountered: I did not get the items but the money has been deducted from my bank account.

How I encountered the problem: I was buying the item circled and the transaction went through but I didnt get the items. Please help
Thanks.
All images can be found here: https://drive.google.com/open?id=1NRWoJbMj_cbRtNzvs0E6S-oGRNBpIYZP
Nobrakes88
 
Messages: 1
Inscription: Ven Oct 05, 2018 08:03
Nom de compagnie: SouthEastern Airline
ID Compagnie AM2: 168421

Did not get promo pack.

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Re: Did not get promo pack.

Messagede thomas44 » Lun Nov 26, 2018 13:06

Hi Nobrakes88,

Thank you for your message, I'll forward it to Customer Support which is in charge of solving such issues.

We apologize for the inconvenience.
thomas44
Équipe Playrion
 
Messages: 646
Inscription: Lun Mar 27, 2017 18:28
Nom de compagnie: Globalfleet
ID Compagnie AM2: 822858

Re: Did not get promo pack.

Messagede thomas44 » Lun Nov 26, 2018 15:01

Hi again Nobrakes88,

Our Customer Support team looked into your issue and it seems it has already been solved; could you confirm that?
thomas44
Équipe Playrion
 
Messages: 646
Inscription: Lun Mar 27, 2017 18:28
Nom de compagnie: Globalfleet
ID Compagnie AM2: 822858


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