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Express Loans Delivered but not Deposited Into Account

MessagePosté: Mar Mar 19, 2019 19:35
de 8th Legate
Hi,

I took two express loans yesterday and when the timer ran out, I accepted them with all deliver. However, since then, the loan amount (~150 million) has not been deposited into my balance. Is there any known solution to this issue? On the cash account book, both loans are shown as credited already. This all happened on the web version of the game.

Thanks in advance

Re: Express Loans Delivered but not Deposited Into Account

MessagePosté: Mer Mar 20, 2019 11:49
de thomas44
Hi 8th Legate,

Are you still encountering this problem?

Could you give me your airline ID, please? We'll check your account as soon as possible.

Re: Express Loans Delivered but not Deposited Into Account

MessagePosté: Mer Mar 20, 2019 18:54
de 8th Legate
Hi, my ID code is 2396989 and I believe I am still having this issue.

@thomas44

Re: Express Loans Delivered but not Deposited Into Account

MessagePosté: Jeu Mar 21, 2019 10:36
de thomas44
Hi 8th Legate,

Our developers looked into your account and it seems that you have been credited with your two loans:
- a loan at Minibank with an initial payment of $51,752,400;
- a loan at Vaulture with an initial payment of $113,880,060.

Re: Express Loans Delivered but not Deposited Into Account

MessagePosté: Jeu Mar 21, 2019 16:25
de 8th Legate
Hi,

Those are the loans, but I don't believe my account ever received the funds and it only showed as credited on the transaction sheet.