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Travel Cards

MessagePosté: Mer Aoû 14, 2019 12:01
de ads83

I Have purchased travel cards. My credit card has been charged but my travel cards are not increasing. Could you please help me?


Re: Travel Cards

MessagePosté: Mer Aoû 14, 2019 16:04
de thomas44
Hi ads83,

I'm really sorry you experienced this problem.

Please send an email at with a screenshot of your bill, your user ID and details about your problem (such as your message above).

How to find your user ID:
- App: once you are logged in, tap the nut icon in the upper right-hand corner of your screen > tap "Management".
- Web: on the "Account Management" page.

We’ll fix this problem as soon as possible.

We apologize for the inconvenience.