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Massive fall of the turnover without any obvious reason

MessagePosté: Jeu Avr 19, 2018 07:01
de UTAExpress
Hi Team,

I had an issue this morning : Without obvious reasons, my turnover was divided by 2. I put on regular maintenance and no major incident was mentionned.

Could you please help ? My Structural Profit is now negative !!

Please see screenshot below. It has affected many routes randomly and I don't know why. Many thnaks

Company Id = 254719

https://imgur.com/HYjCXLx
https://imgur.com/nBnUx1u

Re: Massive fall of the turnover without any obvious reason

MessagePosté: Jeu Avr 19, 2018 09:31
de thomas44
Hi UTAExpress,

We encountered a little technical issue this morning but it has been solved, your turnover will be updated within the next hours. :)

Have a nice day!

Re: Massive fall of the turnover without any obvious reason

MessagePosté: Jeu Avr 19, 2018 14:32
de UTAExpress
Hi,

Issue is still pending, Structural Profit is still -101Ms for day-3 and -501Ms for day -2

Thanks for the update

Re: Massive fall of the turnover without any obvious reason

MessagePosté: Ven Avr 27, 2018 08:51
de Moqqasinh
Same here. I always thought that the calculation of the structural profit (SP) is buggy. Since I am having a turnover of 4 billions (tycoon mode) I have a SP of roughly 2.5 billions. And that lasted for ever, sometimes it even went lower then that.
Soon the tycoon mode will be going to the end meanwhile I have a turnover over 10 billions and my SP went NEGATIVE (!).

A few days ago my SP went back to 2.5 billions, and since yesterday I have a SP that tripled itself to 7.5 billions (which I think is accurate, since my turnover is now 11billions).

Two other strange things I realized these days.
1. "last tax deduction" is ZERO (!)
2. The ranking doesn't show up any results (with my 2.5 billion SP I was around rank 16 a week ago).

So what is going on in on, espacialy with the SP calculation, which seams to be very weird?

Thanks and cheers

Re: Massive fall of the turnover without any obvious reason

MessagePosté: Mar Mai 08, 2018 15:36
de Danmarc
The "little technical problem" is back again, since 2days.
My income is down, the structural profit is a mess and the debts are accumulating.
The only way to continue playing is to pay real money for cash, so I am wondering:is this a technical issue or not?

Re: Massive fall of the turnover without any obvious reason

MessagePosté: Mar Mai 08, 2018 17:30
de Zoreil41
I confirm i have the same probleme a fall of my TS .... maybe a bug .... i hope .... Please Playrion correct this bug !

Re: Massive fall of the turnover without any obvious reason

MessagePosté: Mar Mai 08, 2018 17:47
de Benjamin.C
Hi,

Can you give us your Airline ID ?
We don’t see any problem with SP at this time.

However, Airline ID on tycoon mode > 675000 have an issue with flight income. It has been resolved a few minutes ago and can take 2 hours to resolve the whole problem.

Re: Massive fall of the turnover without any obvious reason

MessagePosté: Mar Mai 08, 2018 17:53
de spcoaster
I'm also having problems since a couple of days with the SP , suddenly fallen from 300mill to 170mill and currently I''m on negative cash :-(

ID 340454

Re: Massive fall of the turnover without any obvious reason

MessagePosté: Mar Mai 08, 2018 18:22
de Benjamin.C
The flight income of 19th and 20th of July 2006 are credited with delay. :(
Some information can be wrong (including your Structural Profits).
Rest assured, you will get all the money you will have to earn. :D

Re: Massive fall of the turnover without any obvious reason

MessagePosté: Mer Mai 09, 2018 04:42
de Danmarc
The finances are, still, problematical.
I have the same, identical, income from 4 days, wich is impossible. Not a dollar difference.
Also, my SP is about half.
Plus some millions as penalty in overdraft payments for having a negative balance, wich are lost and not returned :x .
So, I am affraid the problems are not resolved.

Re: Massive fall of the turnover without any obvious reason

MessagePosté: Mer Mai 09, 2018 07:19
de Benjamin.C
Hi,

What is your airline Id ?

Re: Massive fall of the turnover without any obvious reason

MessagePosté: Mer Mai 09, 2018 08:53
de Zixora
It's not only on Tyccoon that is taking place
Please looking this subject on AM Pro too

http://forum.airlines-manager.com/viewtopic.php?f=99&t=48398

Re: Massive fall of the turnover without any obvious reason

MessagePosté: Mer Mai 09, 2018 11:49
de Danmarc
Benjamin.C a écrit:Hi,

What is your airline Id ?


My airline's ID : 476931
This is on Tycoon account.

Re: Massive fall of the turnover without any obvious reason

MessagePosté: Lun Mai 14, 2018 16:18
de thomas44
Hi there,

Danmarc's airline situation has been explained by our support team, I believe everything is fine now. :)

Is there any other issue to report?

Re: Massive fall of the turnover without any obvious reason

MessagePosté: Dim Juin 03, 2018 08:46
de Danmarc
thomas44 a écrit:Hi there,

Danmarc's airline situation has been explained by our support team, I believe everything is fine now. :)

Is there any other issue to report?



It WAS fine, until now.
Now the "Maintenance book" is down. First on iPad version, now on both, iPad and browser. Not to mention that the entire game was down this morning, for a significant amount of time. Sorry, but is very frustrating.

Considering the success of your game, sincerely, I may start to wonder if, technically, the challenges are way over your real possibilities. Is not a blame, is just a sincere concern, regrading the image that you create, in relation with your customers.


Later edit: even as we speak, the mobile version is a mess: difficult loading (blocked in the clouds :D ), purchased airplanes do not show, income appears very late, account book not loading...