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How to turn off "ding" notifications

MessagePosté: Mer Déc 05, 2018 17:47
de smiller
I have not been able to get rid of the dinging notifications when a plane is delivered or research is completed. I have the notifications for AM totally blocked on the AM app, my phone is set to where I get no notifications from any of my apps during the nighttime hours and I have the AM app setting unchecked under Audio. However, I continue to get the ding notifications at all hours. Is there a way to stop this that I am unaware of?

Re: How to turn off "ding" notifications

MessagePosté: Jeu Déc 06, 2018 11:50
de thomas44
Hi smiller,

What is your device and OS version, please?

We have tried to fix this bug several times, but for some reason it keeps happening on some devices. We apologize for the inconvenience.

Re: How to turn off "ding" notifications

MessagePosté: Ven Déc 07, 2018 17:01
de salska59fr
same problem on my smartphone Moto G(5) plus with android 8.1. even in "do not disturb" mode and for several months already. I thought I was alone.

Re: How to turn off "ding" notifications

MessagePosté: Mar Déc 11, 2018 02:33
de smiller
thomas44 a écrit:Hi smiller,

What is your device and OS version, please?

We have tried to fix this bug several times, but for some reason it keeps happening on some devices. We apologize for the inconvenience.
]

Sorry for the late reply. I was out of town and didn't have my login info. My device is a Moto X Pure, Android Version 7.0 The system version is 25.211.1

Re: How to turn off "ding" notifications

MessagePosté: Mar Déc 11, 2018 10:53
de thomas44
Hi all,

Thank you for details about devices and OS, I'll pass it on and inform our devs about the issue.

If anyone encounters the issue, please note your device specs as above, it will help us solve the issue.

Happy flying

Re: How to turn off "ding" notifications

MessagePosté: Mar Déc 18, 2018 16:56
de smiller
Still no luck figuring this out? It really is bothersome to have it going off throughout the night. I can't mute my phone for other reasons or I would do so.

Re: How to turn off "ding" notifications

MessagePosté: Jeu Jan 03, 2019 22:31
de Federhirn
Same problem. Every time a waiting period in the game is over, my phone makes a sound, even if the game is not running.

It's an android phone, a Wileyfox Swift 2X running Android version 7.1.2.

I've turned off all sound within the game, I've blocked it from sending notifications, I've tried everything I could think of, but it still goes "ding" when the game is not running and when a waiting time is over.

Re: How to turn off "ding" notifications

MessagePosté: Ven Jan 04, 2019 14:53
de Federhirn
Addendum. I don't know if it helps, but the "ding" sound is independent of having a data connection. I know this because I am abroad and data is switched off, and it "dings" even when I am not connected to wifi or the internet. So what appears to happen is that, when I play the game and some waiting process starts (staff training, research, etc.), this sets an internal timer in the phone. When the timer expires, if the game is not running in the foreground, a "ding" sound is played. If the game is running, I don't think the sound plays, because I switched sounds off in the game. (I don't recall if the same sound played in-game when sounds were switched on).

I am not sure the "ding" matches any of the ringtones or notification tones that came with the phone - it certainly does not match any tones the system is set to use.

Re: How to turn off "ding" notifications

MessagePosté: Ven Jan 04, 2019 15:02
de thomas44
Hi all,

Thank you for your feedback, Federhirn. I'll pass it on to our developers.

Re: How to turn off "ding" notifications

MessagePosté: Lun Avr 29, 2019 23:22
de smiller
4 months and still no fix for this. :roll: